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The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty (English Edition) seleção on-line livro
- Autor: Shaun Belding
- Editor: Koehler Books
- Data de publicação: 2018-09-24
- Número de páginas: 237 pages
- Tag: journey, outstanding, customer, experience, loyalty, english, edition
“Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend.”
The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating “ah-ha” moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization—from the newbie part-time employee, to the corporate CEO.
- Autor: Rosie Jennings
- Editor: WOW Me! Books
- Data de publicação: 2012-07-05
- Número de páginas: 78 pages
- Tag: penguins, about, animals, internet, linked, english, edition
This is a WOW Me! Level 3 Book. Suitable for young readers who are able to read more complex sentences. Also great to share with young readers who want to learn fascinating facts about animals.
With over 1,500 words and 35 beautiful pictures.
Learn about the life cycle of a penguin. How the Emperor Penguin chicks survive the freezing conditions in Antarctica.
Find out what penguins eat and what eats penguins!
We will also look at how penguins get around. Do you know the different ways?
Do you know how tall penguins were millions of years ago?
Packed with color pictures and lots of information. You will soon be a penguin expert.
A glossary is at the back of the book to help explain words you may not have come across before. There are also fun question to test your new found knowledge.
Safe internet links with penguin themed games and crafts. Also videos that will show you the amazing world of penguins.
The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last (English Edition) seleção on-line livro
- Autor: Tom Peters
- Editor: Vintage
- Data de publicação: 2018-04-03
- Número de páginas: 479 pages
- Tag: excellence, dividend, meeting, english, edition
—John C. Bogle, founder, Vanguard
For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters offers brilliantly simple, actionable guidelines for success that any business leader can immediately implement. He provides a roadmap for your organization and for you as an individual to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today’s greatest business thinkers.
Good Profit: How Creating Value for Others Built One of the World’s Most Successful Companies (English Edition) seleção on-line livro
- Autor: Charles G. Koch
- Editor: Piatkus
- Data de publicação: 2015-10-13
- Número de páginas: 290 pages
- Tag: profit, creating, value, others, built, worlds, successful, companies, english, edition
A NEW YORK TIMES BESTSELLER
In 1961, Charles Koch joined his father's Wichita-based company, then valued at $21 million. Six years later, following his father's death, he was named chairman of the board and CEO of Koch Industries, Inc. Today, Koch Industries' estimated worth is $100 billion - making it one of the largest private companies in the world. Koch exceeds the S&P 500's five-decade growth by 27-fold, and plans to double its value on average every six years.
What exactly does this company do and why is it so remarkably profitable? While you won't find the Koch name on your stain-resistant carpet, stretch denim jeans, the connectors in your smartphone or your baby's ultra-absorbent diapers, Charles Koch's Market-Based Management® system, intended to generate good profit, drove these innovations and many more.
Good profit results from products and services that customers vote for freely with their money; products that help improve people's lives. It results from a culture where employees are empowered to act entrepreneurially to discover customer preferences and the best ways to satisfy them. Good profit is the earnings that follow when long-term value is created for everyone - customers, employees, shareholders and society. Readers will learn to:
· Craft a vision for how a business can thrive in spite of disruption and ever-changing consumer values
· Find and retain a workforce possessing both virtue and talent (the first being the more important)
· Award employees with ownership and decision rights based on their comparative advantages and proven contributions, rather than job title
· Motivate all employees to maximise their contributions with effectively structured incentives so employees' compensation is limited only by the value they create - not budgets or company-wide policy
A must-read for any leader, entrepreneur or student, as well as those who want a more civil, fair and prosperous society, GOOD PROFIT is destined to rank as one of the greatest management books of all time.
- Autor: Christie Golden
- Editor: Galera
- Data de publicação: 2012-10-18
- Número de páginas: 436 pages
- Tag: mares, guerra, world, warcraft
As forças da Aliança se dirigem a Theramore para repelir o ataque da Horda. Mas os defensores estão despreparados para enfrentar a estratégia vil e astuta de Garrosh. O ataque irá transformar Jaina de modo irrevogável, engolfando a ardorosa pacifista nas caóticas e desesperadoras... marés da guerra.
International Sushi Recipes: Innovative Sushi Dishes That Will WOW You! (English Edition) seleção on-line livro
- Autor: Alice Waterson
- Data de publicação: 2018-08-01
- Número de páginas: 68 pages
- Tag: international, sushi, recipes, innovative, sushi, dishes, english, edition
You don’t have to pay a fancy chef to make sushi! You can make REALLY good sushi at home, with practice, and these recipes will make it more feasible to give it a shot.
Assembling sushi is actually easy, and you’ll have the chance to mix and match your favorite ingredients - and it’s way cheaper than eating sushi at restaurants. If you’re using raw meat or fish, be sure you purchase it at “sushi-grade” freshness. Ask at your favorite meat counter.
International sushi is even more interesting than making routine sushi. You’ll be using some ingredients that you don’t normally see in restaurants, and you’ll even learn some breakfast and dessert sushi recipes.
So, if you want to make sushi at home, grab a couple family members or friends, some chopsticks and your all-time favorite ingredients. You’re going to be surprised at how much fun you can have, and how delicious and addictive making sushi can be.
- Autor: Penny M. Thomas
- Editor: Portage & Main Press
- Data de publicação: 2015-09-24
- Número de páginas: 24 pages
- Tag: powwow, counting, english, edition
- Winner of McNally Robinson Book for Young People Award
- Selected for The Canadian Children’s Book Centre’s Best Books for Kids & Teens
- Approved resource for Manitoba classrooms
- Autor: George Murray
- Editor: Breakwater Books Ltd.
- Data de publicação: 2014-05-01
- Tag: english, edition
Wow Wow the fox pup has learned a lot about the hows and whys of being a fox. He knows how to hunt and hide, and he’s very proud of his red and white and black fur. But he doesn’t know much about fleas, until the day he wakes up feeling very, very itchy. Haw Haw the crow offers her friendship and guidance in this charming adaptation of the Celtic legend, How The Fox Lost His Fleas. Murray’s playful rhyme and repetition, set against a backdrop of Pittman’s lush paintings, will make Wow Wow and Haw Haw an instant classic and a favourite among small children and early readers alike.
Hosoi (Enhanced Edition): My Life as a Skateboarder Junkie Inmate Pastor (English Edition) seleção on-line livro
- Autor: Christian Hosoi
- Editor: HarperOne
- Data de publicação: 2012-06-12
- Número de páginas: 336 pages
- Tag: hosoi, enhanced, edition, skateboarder, junkie, inmate, pastor, english, edition
In five exclusive videos found only in Hosoi the enhanced e-book, Christian Hosoi gives you the inside story on his time in prison, growing up at Marina Del Ray Skatepark, and the creation of his famous hammerhead skateboard. Also included are twenty-five photos found only in this edition.
Raised at the legendary Marina Del Rey Skatepark—where his father was the manager and the Dogtown and Z-Boys crew were his mentors—Christian Hosoi never questioned that he would become a full-time skateboarder. But no one could have predicted his meteoric rise to the apex of a burgeoning sport—or the spectacular way he would crash and then create himself anew.
A professional skater by thirteen, known for his rock-star flair and dramatic aerials, Hosoi was at the top of the world before he was twenty, engaged in the rivalry that would shape years of skating: Christian Hosoi vs. Tony Hawk. At the height of his celebrity in the late 1980s and early '90s, Hosoi was the highest-paid skateboarder in the world and made the most of his celebrity status, counting Hollywood's elite as his friends. But the kid who first got stoned at age eight later found himself smoking meth full-time. And as Hawk walked away with every accolade, Hosoi went underground.
In January 2000, he was convicted for trafficking $65,000's worth of methamphetamine across state lines. In this gripping memoir, Hosoi recounts the crushing reality of his prison sentence and the day he made the phone call that would save him—to his now-wife, Jennifer. She guided Hosoi toward Christianity, to the faith that sustained him in prison, welcoming him into a new life when he was released nearly five years later.
In the summer of 2009, Hosoi won the gold medal in the X Games Legends Competition. He won gold again in 2010. And now Hosoi's classic skateboard designs are flying off the shelves once again.
Packed with interviews from skateboarding stars past and present, Hosoi is not only a tell-all about fame, fortune, and failure—it's also a strong testimony to the power of faith and the gift of change.
Please note that due to the large file size of these special features this enhanced e-book may take longer to download then a standard e-book.